Why I DO NO LONGER HAVE VOICEMAIL after opting out of visual voicemail?

babinatavitrankina

How can I have my voicemail back?

Whizz

Hello @babinatavitrankina ,

Sorry to hear about the situation encountered.

If you decide to remove the visual voicemail from your plan, please note that the voicemail will also be removed, since they are both part of the same package, to say so.

A bit more details can be found here : https://fizz.ca/en/faq/whats-visual-voicemail-and-how-does-it-work

So if you want the option back, please adjust your plan via My plans - Manage - Adjust plan and add the visual voicemail option back.

Thank you for your understanding.

Have a good one,

-Raul

Mamie

Hi @babinatavitrankina, this page will surely help you:

https://fizz.ca/en/faq/whats-visual-voicemail-and-how-does-it-work

FizzyWizz

The visual voicemail option also includes basic voicemail. Fizz does not offer an option for traditional voicemail only. If you want the basic voicemail, you must have the visual voicemail option on your plan.

Hope that helps !