Updating Payment Method

Tristin
Tristin Posts: 1 ✭✭
edited September 2022 in Your Fizz Account

I have been trying to update my payment method for two weeks. I click on Settings -> Payment Mothods -> Add a new payment method and the page just keeps spinning, nothing ever loads. I tried to do this on the App but as soon as I log in it kicks me out saying I need to relog in.

Best Answer

  • Whizz
    Whizz Posts: 23,533 admin
    Answer ✓

    Hello Tristin,

    Thank you for being part of the Fizz community!
    Please let us know if you have the possibility to try from a computer or a laptop.
    If you don't, try from the phone from an incognito page to make sure you avoid any cookies or caches that your current browser may have.
    You can find more information about the payment method update from this FAQ: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

    In case you will get the same error, please contact us in private for further verifications.
    You can do so following the steps from this link: https://fizz.ca/en/support

    I am counting on your understading and I wish you a great day,
    -Georgian

Answers

  • Collapse3
    Collapse3 Posts: 56 ✭✭

    Are you on PC or on your cellphone while trying that?

    Pc is always better cause mobile can have instability.

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