Return
Dear Sir or Madam,
I have sent my modem back to you guys on 13 August, but today I received an email from you, you haven’t received it yet. Please find the recipe of Canada post on the attachment.
please let me know what should I do?
Regards,
Mehrsa
Best Answer
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Hello @Mehrsabayat ,
Sorry to hear about the situation encountered.
The issue was escalated to our technical team so they can complete the return order on their side, since the modem was indeed received by Fizz.
We will contact you back via e-mail in the shortest time possible once we receive their feedback.
Apologies for the inconvenience caused.
You can also track the ticket status via My settings - My tickets, to also have a view on its progress.
Have a good one,
-Raul
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Answers
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Hello,
This is a community forum... You should contact Fizz directly for that...
To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.
You can also use :
Twitter: https://mobile.twitter.com/fizz_ca
Facebook: https://www.facebook.com/fizzca/
Whatsapp: (438) 393-5814
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This is a user forum, not a helpdesk. Contact fizz directly (see above post)
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