Can’t log in to wifi, it keeps saying wrong password

Lizzie

I never changed my password and I can’t use the app because it won’t connect to the modem. I also paid my bill yesterday and it says I only have 1 day left I’ve tried talking to customer service for 2 days now the chat keeps closing iMessage and Facebook won’t answer me I’m running out of data I need my internet

Olic

Is a device connected by a network cable get Internet?

If no:

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

If Yes :

https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

and

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

Whizz

Hello Lizzie  ,

Thank you for being part of the Fizz community!
Following the verifications on your account I see that you contacted us in private and a colleague assisted you.
We remain available 24/7 so please contact us in private whenever you need. You can find all the available ways from this link: https://fizz.ca/en/support

I wish you a great day,
-Georgian