Can I change the date of my payments?
Hi...my name is Trish. I need to change the date that you debit my account to the 15th of each month. How do I do this? I have noticed that Fizz does not have a telephone number, only an address in Montréal and I am in Gatineau.
Thank you.
Best Answer
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Hello Trish_Cloud1717 ,
Thank you for being part of the Fizz community!
Please note that a way to change the payment day isn't available. For mobile plans the anniversary day will be the day when you subscribed, and the payments will be taken with 72h before that day automatic by the system. In the case of internet plans, the anniversary day is the one when the modem is received and the payment is also taken automatic with 72h before the end of each cycle.
The payment dates can be changed only in case of a suspended plan. In this case the new anniversary date will move to the day when the payment is manually made and the plan gets reactivated.
You can find more information about the payment cycles from this FAQ: https://fizz.ca/en/faq/how-do-payment-cycles-work
I am counting on your understanding and I wish you a great day,
-Georgian0
Answers
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Hi
Unfortunately you cannot change the payment date for a plan that is already active.
Here is how the Fizz payment cycles work -
For your mobile service:
The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the start of your payment cycle each month.
For your Home Internet service:
The date on which you receive your Fizz Wi-Fi modem is the anniversary date for your Home Internet plan, and this date marks the start of your payment cycle each month.
How many days lasts a payment cycle?
Payment cycles are monthly, but their duration varies based on the number of days in each month. What’s important to remember is the anniversary date of your plan.
For example, if you activated your SIM card or received your Wi-Fi modem on April 5, the anniversary date for your plan is the 5th, and your next payment cycle will start on May 5, and then June 5, and so on. If your plan is activated on the 31st of a month, it is important to note that your payment cycles will start on the last day of each month, whether it’s the 30, 31 (or even 28 in the case of the month of February).
Do I lose any days in my plan if it gets suspended?
That depends.
- If you lose your phone, Fizz will block your SIM card so you avoid fraudulent activity, but your plan will remain active. You may therefore want to find yourself another phone as soon as possible, and activate it with your plan.
- If your plan is suspended by Fizz, whether for purposes of analysis following inappropriate use or following non-payment, your payment cycle will simply shift. For example, say the plan of a member is suspended following a missed payment, and Fizz ends up receiving the said payment 5 days later. The payment cycle of this member will simply be shifted by 5 days. He’ll enjoy his plan for a month, and the new anniversary date of his plan will become the day Fizz received that payment.
When is the payment for my next payment cycle taken?
Your plan is renewed 72 hours before the end of your payment cycle.
Example. Your payment cycle ends on the 5th of every month. The automatic payment of your plan therefore takes place on the 2nd of the month, and your new cycle starts on the 6th.
source - https://fizz.ca/en/faq/how-do-payment-cycles-work
If you wish, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-payment-cycles-work and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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