Unsubscribing

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Emmastrudwick
Emmastrudwick Posts: 2 ✭✭
edited September 2022 in Internet

I unsubscribed not realizing that I’d be cancelling my plan. I’ve already paid the first payment and I was trying to reschedule my appointment to get my modem installed. I’ve paid the first 45$ for my unlimited internet plan and I can’t schedule an appointment with restarting everything and paying again. What should I do? And if I have to pay again; can I cancel the whole subscription and get my initial 45$ back?

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  • Olic
    Olic Posts: 819 ✭✭
    Answer ✓
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    Hello,

    If you need to reschedule your appointment, follow that instructions :

    https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

    And yes, if you cancel your appointment and don't reschedule it, you will be refunded on your card.

  • Whizz
    Whizz Posts: 19,172 admin
    edited September 2022 Answer ✓
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    <

    p>Hello Emmastrudwick  ,

    Thank you for being part of the Fizz community!
    Following the verifications on your account I see that the system already refunded you for that payment. You can see the transaction in your Fizz account by going at: My settings -> Transaction history.
    As for the bank statement, it will take a few working days before it will be visible, since this depends only on your bank.

    You can create anytime a new internet subscription from your Fizz account following the same steps as first time: My plans -> Choose my plan -> Select the full installation address and finish the order from there.

    You can find more information from this FAQ: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet

    I am counting on your understanding and I wish you a great day,
    -Georgian

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