Activation pending_ Transfer my phone number
Hi, I have actived my sim card on September 2nd and completed all the steps until "waiting for the confirmation from the Fido". Unfortunately, I have never received any text from Fido so far. I called Fido this morning, they confirmed that Fido has not received any request for the number tranforming yet.
However, no notification can be found in my Fizz account and the payment has been charged.
Please check it and send a request to Fido.
Thanks!
Best Answer
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Hello blueday ,
Welcome to Fizz!
Following the verification in your account I see that my colleagues assisted you and the transfer of the number was completed.
We remain available 24/7 so for any other questions in the future, please contact us in private anytime following the steps from this link: https://fizz.ca/en/support
Have a great day,
-Georgian0
Answers
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Hello,
We are users like you here. If you have followed the procedure here :
https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
correctly and you have not heard from Fizz, you will need to contact the support directly.
To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.
You can also use :
Twitter: https://mobile.twitter.com/fizz_ca
Facebook: https://www.facebook.com/fizzca/
Whatsapp: (438) 393-5814
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Also you might want to try checking your notifications on your Fizz account. When porting in I received a notification stating "we are unable to transfer your number". A quick chat with Fizz support and they were able to resolve the issue.
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