changing sim Card. How to? It does not let me

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canott
canott Posts: 1 ✭✭
edited September 2022 in Internet

Changing my sim card to a 5G. Not able to

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  • Olic
    Olic Posts: 819 ✭✭
    Answer ✓
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    This is not a 5g card, but a VoLTE card ;)

    You ordered your new free card, with the link in the email and you can't activate it, right? If so, you are not the only one, several have had this problem in the last days and for the moment, the only solution is to contact the support

    To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.

    You can also use :

    Twitter: https://mobile.twitter.com/fizz_ca

    Facebook: https://www.facebook.com/fizzca/

    Whatsapp: (438) 393-5814

Answers

  • Whizz
    Whizz Posts: 19,216 admin
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    Hello canott ,

    Thank you for being part of the Fizz community!
    Following the verifications in your account I see that the free VoLTE SIM was ordered a few days ago. Please note that for receiving it there is a delay up to 2 weeks.
    Once you have it physically, please go in your Fizz account at: My plans -> Manage plan -> Change SIM card and add there the activation code from your new SIM.
    In case you will encounter any difficulties, please contact us in our live chat and we can make the swap.
    You can open our chat following the steps from this link: https://fizz.ca/en/support

    I am counting on your understanding and I wish you a great day,
    -Georgian

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