I deactivated my plan and it said "pending deactivation." A month later, I was charged again

Yitz
Yitz Posts: 1 ✭✭
edited September 2022 in My Mobile

When I opened a ticket to inquire why I was charged again, the response was that I had cancelled the deactivation on my end. Um, no I didn't. Please prove to me that it came from me. Because the same thing happened a year ago when I cancelled two other plans and I believed them then but a third time? And I have no recollection of cancelling the deactivation? I don't think so. I'd like my money back.

Best Answer

  • Whizz
    Whizz Posts: 23,506 admin
    Answer ✓

    Hello Yitz  ,

    Thank you for being part of the Fizz community!
    Following the verifications in your account, it appears as the deactivation was canceled from your end.
    Also, I verified the ticket that we sent to our technical team last week.
    Now I see that you set a new one which will take place at the end of your current cycle.
    For more verifications please contact us in private following the steps from this FAQ: https://fizz.ca/en/support

    I am counting on your understanding and I wish you a great day,
    -Georgian

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