Travel addons

Kos

I have bought two travel addons being already in USA, I have followed all instructions and still don't have internet. Should it be bought before leaving Canada?

Mataze

Hi @Kos

It should be activated aimmediately.

An Add-On is additional data, minutes, text or minutes for international calls that you can add onto your current monthly plan. To add an extra to your mobile plan, use this link:

Available Add-Ons

Add-Ons are useful if you’re running low on monthly data or minutes, or if you want to add a feature, such as international calling, that’s not part of your current monthly plan.

Buy an Add-On when you need more data, minutes, text or minutes for international call coverage than your current monthly plan allows. Add-Ons take effect immediately.

 How long does it take to activate an Add-On? How long does it last?

Add-Ons are active immediately. They’re valid until the end of your next payment cycle.

In other words, if there are 10 days left on your current payment cycle, your Add-On will be valid for approximately 40 days.

Source : https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

Whizz

Hello Kos,

Thank you for being part of the Fizz community.
Following the verifications in your account, I see that you managed to contact us in our live chat and the situation was resolved.
We remain available 24/7 so for any other questions, you can contact us anytime following the steps from this FAQ: https://fizz.ca/en/support

I am counting on your understanding and I wish you a great day,
-Georgian

Olic

It should be active immediately.

Do you see it in the online portal of Fizz in the area of your mobile plan?

if yes, maybe restart your phone?

Also, are your APN properly configured? If you use the Videoron configuration, it could work in Canada, but not abroad.

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

amml

I've used my cell phone in the USA with no issue, so it should work.

Make sure the roaming is activated on your phone, and that the selection of the mobile provider is set to "automatic" and not forced to "Fizz".

The APN has to be properly configured, as indicated above.

Then, your phone has to be compatible with the bands and frequencies used by the US Fizz's partners.

If it is still not working, you may contact Fizz support directly to see if the travel add-on has been really activated on their side.