Can't activate sim card.

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Alexandraspace
Alexandraspace Posts: 1 ✭✭
edited September 2022 in Internet

I would like to activate my new sim card and everytime I try to do it on the last step I get the following error. Unfortunately, we couldn't save your previous selection. Please resubmit your order.

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  • Whizz
    Whizz Posts: 19,101 admin
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    Hello Alexandraspace  ,

    Thank you for being part of the Fizz community!
    Following the verifications, I see that you contacted us on September 4 and we changed the SIM card.
    Do not hesitate to contact us in private for any other questions, following the steps from this link: https://fizz.ca/en/support
    Have a great day,

    -Georgian

Answers

  • Olic
    Olic Posts: 819 ✭✭
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    Wait a few days and try again. Several people have had problems doing the activation for a week. If you still don't succeed within a few days, you will need to contact Fizz. They are very busy right now, precisely because of these activation problems. You will have to be patient.

    To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.

    You can also use :

    Twitter: https://mobile.twitter.com/fizz_ca

    Facebook: https://www.facebook.com/fizzca/

    Whatsapp: (438) 393-5814

  • vanigh
    vanigh Posts: 328 ✭✭
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    You can also try a different Browser, or reboot your computer.

    There is an issue with activating the new SIM cards.

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