Help needed no follow up on service outage

Felixp
Felixp Posts: 2 ✭✭
edited September 2022 in My Mobile

I am looking for an update on ticket#189453 and this is the reply I’m having.

Best Answer

  • Whizz
    Whizz Posts: 23,047 admin
    Answer ✓

    Hello @Felixp,

    I've just updated the ticket that was created for the issue, as there was indeed no response to it so far. If you'll not be able to get in touch with us via live chat, please send us a message via any other private communication channel such as Facebook Messenger or WhatsApp, as we'll be able to assist you in a quicker manner. We are indeed dealing with a high number of requests, hence these delays.

    If there's anything else we can do for you, we remain at your disposal.

    Have a wonderful day, take care!

    -Ionut

Answers

  • Olic
    Olic Posts: 822 ✭✭
    edited September 2022

    @Felixp Attention, we are users like you on this forum. Your message contains personal information. I will report it for that reason.

    And, unfortunately, customer service is overwhelmed these days with new SIM activation issues. You will have to try again or use one of the following alternative :

    Twitter: https://mobile.twitter.com/fizz_ca

    Facebook: https://www.facebook.com/fizzca/

    Whatsapp: (438) 393-5814

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