How can i activate my phone

Jeanalain
Jeanalain Posts: 1 ✭✭
edited September 2022 in My Mobile

I recently have a new phone and account while trying to transfer it didnt go well and I cant resubmit please send it back to try my imei

Best Answer

  • Whizz
    Whizz Posts: 23,047 admin
    Answer ✓

    Hello @Jeanalain,

    Thank you for your interest in our mobile service!

    I notice you retried the transfer, but the IMEI entered was wrong. In case you're having difficulties with the transfer, please contact us on our live chat by accessing any FAQ page such as https://fizz.ca/en/faq/what-if-im-unable-to-transfer-my-phone-number, then click on the question mark on the bottom right and select live chat, so we can assist you with this.

    Please keep us updated!

    -Ionut

Answers

  • Olic
    Olic Posts: 822 ✭✭
    edited September 2022

    Your problem is to get your old number on the new phone / account on Fizz?

    Do you have some notifications? They should contact you...

    From :

    https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do

    What happens if I can’t transfer my phone number?

    If it’s impossible for us to transfer your phone number (and you’re still subscribed with your old mobile service provider), your subscription with that provider remains active.

    Your Fizz account will be created and you’ll be able to make calls, send texts and use your data. You won’t, however, receive any calls or texts (these will still be redirected to your old provider). If the transfer is impossible, we’ll contact you with your options.

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