Chat disappears when I click on it

Marianne S. #15592
Marianne S. #15592 Posts: 1 ✭✭
edited September 2022 in My Mobile

When I click on chat, nothing happens and the greem (?) disappears. I tried on different pages and the same happens. Seriously, I just want to activate my sim card and their link is also broken...

Best Answer

  • Whizz
    Whizz Posts: 23,506 admin
    Answer ✓

    Hello Marianne S. #15592,

    I notice you've managed to contact us on the live chat and also on Facebook Messenger. In order to contact us make sure you're logged into your account and access any FAQ page such as https://fizz.ca/en/faq/status-services, then click on the question mark on the bottom right and select Chat. In case the chat bubble disappears, try to use an incognito page instead.

    Have a wonderful day, and take care!

    -Ionut 

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 14,010 ✭✭

    Hi @Marianne S. #15592

    Usually this means that the reached the maximum queue configured

    You should wait and try sometime later

  • SquikyBird
    SquikyBird Posts: 1,613 ✭✭
    edited September 2022

    Are you connected to you’re Fizz account ? If not, this can be the problem. Or it maybe what Jessy said.

This discussion has been closed.

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