Lte (data) not working

Christian45

I just changed my SIM card to the new one due to a new update or something and now my LTE doesn't work anymore. it appears and disappear every 2-5seconds

Whizz

Hello @Christian45,

Sorry to hear about that!

I notice you changed your sim card indeed. If the mobile data is still not working, please, try to reset your phone's network settings and see if it has been resolved. In case not, please contact us on any of our private communication channels so we can assist you with this right away.

You can use the steps provided by Jessy_ref_i88b6 to contact us.

Have a wonderful day, take care!

-Ionut

Jess_i88b6

Hi @Christian45

It seems a common problem, please contact the support, they will be able to assist you

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

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