When I try to order I am being charged I thought it was free. I got the email selected the link logged in and when I order I have to select my credit card to pay
Hello Trëma,Thank you for being part of the Fizz community!Following the verifications indeed I see that you received the email in July, however the SIM ordered just now was paid and there seems to be an issue with the link, probably it is too old already.Please contact us in private following the steps from this link: https://fizz.ca/en/support and we will resolve this issue We will wait for your there. Have a great day,-Georgian
@Mylene P. #1634
You will receive an invitation by email. Wait until you received it.
I did receive the invitation and the link was not giving me the fre SIM card but today I tried again and this time it worked
Can I suggest to wait before make the swap, some user had problems this week with the swap
Please read the forum, before make the switch
How do I get the new sim card for free, the link isn’t working
You will receive an invitation by email. Wait until you receive it and you will be able to click on the link. IT's gonna bring you to your account and from there, you should be able to order the new VoLTE sim card for free.
If it doesnt work, wait a few days. And if it still doesn't work. Contact Fizz customer service.
Here's the a way to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
You can also do it on Facebook: https://facebook.com/fizzca.
You can chat in direct
· Sign into your account
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
· If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
By private message on Facebook: https://www.facebook.com/fizzca/
The direct chat, is usually the quickest option however.