5G flashing
Hi!
i installed my fizz platform 2 weeks ago and it worked super well. This morning, the ethernet button was off and the 5g was flashing. I couldn’t download, watch netflix, refresh social medias. All i could do was send messages on facebook and very basic stuff, like whatsapp.
how do I fix my problem?
thank you!
Best Answer
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Hello @LiliAvril,
Sorry to hear about that!
I notice your connection is in good shape, every signal is within the norms and the service should work properly. In case you encounter any issues with your connection again, please make sure to contact us directly on any of our communication channels so we can assist you as soon as possible.
You can use the steps written by the users in this thread to contact us.
Have a good day!
-Ionut0
Answers
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Hi @LiliAvril
Did you try to turn off the modem for a minute? Since flashing means data transfert
Here a guide https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it or https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
Today there was a Vidéotron problem in the Verdun area
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/
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Yes I disconnected the power cable twice and it didn’t change anything…
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Are you living near Verdun area? This morning there was a videotron outage
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Yes I am in verdun!!!
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when i get home around 4:30 I will check if it is back to nórmal
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