When the technician arrives, do they have extra modems on them? We seem to have misplaced ours during a move
Hello @Tkieran,If you've lost your Wi-Fi modem, it's best to contact our customer service. The technicians do not usually carry a modem with them, especially when it's about an appointment scheduled for the internet service being moved to a new location.There'll also be a tax in case the modem is lost, according to the Service Agreement. You can check the service agreement by going to "My plans" -> "Manage plan" -> "Service Agreement".To contact us on any communication channel, make sure that you're connected to your Fizz account then access any FAQ page such as: https://fizz.ca/en/faq/lost-or-broken-modem and click on the question mark at the bottom right.We remain at your disposal for anything!Have a wonderful day, take care.-Ionut
In this case, you should notify Fizz customer service. You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
You should speak with the customer service ASAP... your case is rare. Here is a text that will give you an idea of the costs to expect :
To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.
You can also use :
Whatsapp: (438) 393-5814