Doesnt receive SMS ( verification code from bank, mail or w.e) /

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moncef96
moncef96 Posts: 1 ✭✭
edited September 2022 in My Mobile

Hello,

I dont receive SMS such as verification code from the bank or from my email. I dont receive either CALLS from the buzzer in my building. I need a fix for this as soon as possible because I can't use my student email as I cannot verify my account due to the impossibility of receiving the verification code. As this concerns many services the problem is obviously from FIZZ and not from the several services who can't reach me with the verification code. Please help me.

Thank you,

Best Answer

  • Whizz
    Whizz Posts: 19,172 admin
    Answer ✓
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    Hello moncef96  ,

    Thank you for being part of the Fizz community!
    As for the current issue, please let us know if the SMSC is set properly.
    You can verify/ edit the SMSC number depending on your phone following the next steps:

    Verification on Android: Applications → Touch the Messaging icon → Context Menu (the three points at the top of the screen) → Settings → More Settings → Text Messages

    Editing on Android: Dial *#*#4636#*#* from your phone keypad → Phone Information → SMSC: Update with +14385200092

    Verification on iPhone: Dial *#5005*7672# → Press the key to place the call.

    Editing on iPhone: Dial **5005*7672*+14385200092# → Press the key to place the call.

    You can find more information in this FAQ: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
    If the situation remain after this, please contact us in private to make further verifications. You can find in this link all the ways to contact us: https://fizz.ca/en/support

    I am counting on your understanding and I wish you a great day,
    -Georgian

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,061 ✭✭
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    Hi @moncef96

    For this problems you need to contact the support

    For your university did you try to activate the TOTP?

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Twitter: https://mobile.twitter.com/fizz_ca

    • By private message on Facebook: https://www.facebook.com/fizzca/

This discussion has been closed.

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