I haven’t received my SIM card but my delivery is flagged as delivered.

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aporto
aporto Posts: 1 ✭✭
edited August 2022 in My Mobile

I haven’t received my SIM card but my delivery is flagged as delivered, how must I proceed to receive the 3 SIM cards that I asked and payed for ?

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  • Whizz
    Whizz Posts: 19,166 admin
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    Hello @aporto ,


    Sorry to hear about the situation encountered.

    If you did not receive the Sim cards, do reach our colleagues on Live chat by following the details found here : https://fizz.ca/en/support so they confirm the delivery address and possibly refund you for the undelivered orders.


    Be sure that you also check with your neighbors in the meantime, as sometimes they can get the Sim cards and forget to notify you of them.


    Thank you for your understanding.

    Have a good one,

    -Rauk :)

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,059 ✭✭
    edited August 2022
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    Hi @aporto

    For this kind of problem only the support can help you out

    Do you know that some couche tard sell the Fizz's SIM? https://fizz.ca/en/couche-tard-sim

    Usually the support ask to buy them, activate and ask for the refund for the lost ones

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Twitter: https://mobile.twitter.com/fizz_ca

    • By private message on Facebook: https://www.facebook.com/fizzca/

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