I want my old number

Wiwi231

Hii

i just reactivate my fizz account but im not allowed to get my old number …

is it possible to get back my older phone number😬

thanks

Whizz

Hello @Wiwi231 ,

Sorry to hear about the situation encountered.

I verified your account and it looks like you indeed tried to reactivate your number but for some unknown reason we don`t see the order on the account and you were also refunded for your try.

Please reach our colleagues on Live chat to assist further on the issue, and possibly even open a ticket if necessary, as we apologize for the inconvenience.

Thank you for your understanding.

Have a good one,

-Raul

Jess_i88b6

Hi @Wiwi231

You number will be hold for 2 months after that it is recycled

If you are in the 2 months period, you can connect to your account and reactivate it https://fizz.ca/en/faq/reactivate

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

• Whatsapp: (438) 393-5814

• By private message on Twitter: https://mobile.twitter.com/fizz_ca

• By private message on Facebook: https://www.facebook.com/fizzca/