VoLTE Data not working

Smilemars

I got the new FREE VoLTE compatible SIM card. But now my data is not working anymore.

What to do?

Can I switch back to the 3G SIM card?

Whizz

Hello @Smilemars, 

Sorry to hear about that!

I notice there was a ticket created for the situation which was resolved yesterday. In case your services are still not working, please reboot your phone and reset your phone's network settings. If that does not fix it, please, reach out to us on any private communication channel so we can investigate further.

We remain at your disposal! 

Have a nice one! 

-Ionut

Jess_i88b6

Hi @Smilemars

Did you check the APN configuration? https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

In this post https://forum.fizz.ca/en/discussion/comment/6646634#Comment_6646634 they explain how to switch back

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