SIM VoLTE Activation problems
I have followed every step for activation of my new VoLTE SIM card and it worked. After testing, text and calls work but data doesn't work.
I have checked APN settings and updated to the latest iOS (15.6.1), but never got the prompt to update carrier settings (currently FIZZ 50.0). My phone is still constantly cycling through network bars and data still doesn't work.
I havea removed, inserted the SIM back and rebooted... not more luck there
I tried to reinstert the old SIM, but it's now deactivated. not much luck there either
Anyone have a similar issue ? Did you have to do anything else ?
Answers
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There are three people who have reported similar issues with iPhones in the past few hours on the forum.
I suggested trying this:
https://support.apple.com/en-ca/HT201415
- Check for a Carrier Settings update
- Reset your Network Settings
But I don't know if it works or not.
One thing is certain, many of you have the same problem with iPhones and the new SIM.
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For the benefit of our iPhone users, once you get to solve your connection problem, it would be nice if you could share your solution on the forum.
Good luck
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I would contact customer service online
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Hello @Ruthless_Spawn ,
Sorry to hear about the situation encountered.
It appears that a ticket was raised to address the issue, and you also contacted us on other channels to confirm that the situation was resolved.
For everyone else that may have the same issue, please do reach us on Live chat or other channels: https://fizz.ca/en/support following these details to address to investigate the situation further.
Thank you for your understanding.
Have a good day,
-Raul
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