Fizz new sim card
Hi everyone, 2 days ago, I received New SIM card from Fizz, because Fizz told me I had to change SIM card for new one. Since 2 days I don’t have any service. It’s not working. I really don’t know what to do? Change company!
Best Answer
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Hello @ProblèmeavecFIZZ ,
Sorry to hear about the situation encountered!
Since this is the case, I have taken the necessary action of escalating the situation to our technical team for further investigations.
We will contact you back via e-mail in the shortest time possible once we receive their feedback.
Apologies for the inconvenience caused.
You can also track the ticket status via My settings - My tickets, to also have a view on its progress.
Thank you for your understanding.
Have a good day,
-Raul
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Answers
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Your a lot in that situation...
You should contact Fizz :
To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.
You can also use :
Twitter: https://mobile.twitter.com/fizz_ca
Facebook: https://www.facebook.com/fizzca/
Whatsapp: (438) 393-5814
You can also try, it's work for others members in the same situation :
Going back to the original e-mail and ordering a new free SIM card, you should now be able to go back to "manage my plan" and click on Change SIM card. Then, you should be able to activate your old SIM.
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Indeed, they do have problems with the new SIM card.
We'll have to wait for Fizz to fix the problem. Ther's not much we can do.
Source : https://fizz.ca/en/faq/how-can-i-change-sim-card-associated-my-mobile-plan
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Cistomer service online best choice for you.
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