Error 38
Hello, I am unable to send messages. Everytime I do I get a notification saying error 38.
I don't understand why, as there appears to be no issue with my sim card and no issue with my plan.
This is very frustrating and I would like to know why this is happening
Best Answer
-
Hello @Vomogs ,
Sorry to hear about the situation encountered.
I verified your account and it looks like you were actually roaming and did not have the required funds to send messages.
When roaming, be sure that your roaming option is turned ON and you purchase a travel add-on or top-up your wallet to use as Pay as you Go.
More details can be found here : https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options
Have a good one,
-Raul :)
1
Answers
-
Hi @Vomogs
It can be a registration problem, can you try to put your phone in airplane mode for at least 30 seconds, when you remove the air plane mode, this should force the phone to register again.
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/
0
