I made my payment
Hi fizz ! I made a payment but can’t make or take calls !
Best Answer
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Hello @kathleen D. #14600 ,
Sorry to hear about the situation encountered.
Please try to reboot your phone, enable / disable airplane mode and check if you can make calls.
If possible, try to reset your phone`s network settings and also test the Sim card in another phone as more details can be found here also : https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
Furthermore, if the issue persists, do reach our colleagues on Live chat so they can properly assist further and even possibly open a ticket.
Have a good day,
-Raul
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Answers
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Hi
Since your payment is received within the required delay, we’ll work to reactivate your services, and you’ll receive an email confirmation as soon as everything is ready: For a mobile or internet plan, expect at most a two-hour delay.
Pay attention to the new date of your payment cycle mentioned in your confirmation email.
Since your plan will have been suspended for a bit, your payment cycle will shift.
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• Choose the option 💬 chat
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