I made my payment

kathleen D. #14600
kathleen D. #14600 Posts: 1 ✭✭
edited August 2022 in My Mobile

Hi fizz ! I made a payment but can’t make or take calls !

Best Answer

  • Whizz
    Whizz Posts: 20,663 admin
    Answer ✓

    Hello @kathleen D. #14600 ,

    Sorry to hear about the situation encountered.

    Please try to reboot your phone, enable / disable airplane mode and check if you can make calls.

    If possible, try to reset your phone`s network settings and also test the Sim card in another phone as more details can be found here also : https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

    Furthermore, if the issue persists, do reach our colleagues on Live chat so they can properly assist further and even possibly open a ticket.

    Have a good day,



  • Jess_i88b6
    Jess_i88b6 Posts: 13,396 ✭✭


    Since your payment is received within the required delay, we’ll work to reactivate your services, and you’ll receive an email confirmation as soon as everything is ready: For a mobile or internet plan, expect at most a two-hour delay.

     Pay attention to the new date of your payment cycle mentioned in your confirmation email.

    Since your plan will have been suspended for a bit, your payment cycle will shift.

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

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