I gave more than 2GB of data to a friend who has a data plan but he nerver received...
How to fix it? Can data return to me?
Best Answer
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Hello @ValentinB,
Sorry to hear about the situation encountered.
I've verified, and the user did receive the data, data that can be visible on their account under the "Usage" part of their mobile plan.
You can see more about how the data gifting system works, here: https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work
If you think this is not correct, please, reach out to us in private, preferably on the live chat so we can check further.
Thank you for your understanding, have a nice day!
-Ionut0
Answers
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Hi @ValentinB
Only the support will be able to help you
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/
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