Gifting data …

raybun

Hi, I’m trying to gift data to my daughter and I get a message that she can’t receive it because she doesn’t have a data plan, but she does (1g/month). I’ve given data to her before with no issues… can anyone help? Thanks in advance

Jess_i88b6

Hi @raybun

Check the privacy status https://fizz.ca/en/faq/how-do-i-change-my-privacy-settings-inside-the-fizz-community, she must have Full Fizz Experience: By default, other users can search for you, add you as a contact and send you gifts.

Moreover, you can only gift the data from your current month

If this doesn't help, please contact the support

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Whizz

Hello @raybun ,

As mentioned by our friend here above, be sure that your daughter has the Full Experience enabled, and also that you try to send the gift from multiple browsers or devices ( sometimes cookies can interfere with the website ).

Also, be sure that she is not in her last days of her payment cycle, as you won`t be able to gift Data.

A bit more details can be found here : https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work

Just to be sure that it`s not some account issue thoug, do reach us on Live chat for further investigations.

Have a good one,

Raul