Gifting data …

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raybun
raybun Posts: 1 ✭✭
edited August 2022 in My Mobile

Hi, I’m trying to gift data to my daughter and I get a message that she can’t receive it because she doesn’t have a data plan, but she does (1g/month). I’ve given data to her before with no issues… can anyone help? Thanks in advance

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,394 ✭✭
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    Hi @raybun

    Check the privacy status https://fizz.ca/en/faq/how-do-i-change-my-privacy-settings-inside-the-fizz-community, she must have Full Fizz Experience: By default, other users can search for you, add you as a contact and send you gifts.

    Moreover, you can only gift the data from your current month

    If this doesn't help, please contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Twitter: https://mobile.twitter.com/fizz_ca

    • By private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 20,650 admin
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    Hello @raybun ,


    As mentioned by our friend here above, be sure that your daughter has the Full Experience enabled, and also that you try to send the gift from multiple browsers or devices ( sometimes cookies can interfere with the website ).


    Also, be sure that she is not in her last days of her payment cycle, as you won`t be able to gift Data.


    A bit more details can be found here : https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work


    Just to be sure that it`s not some account issue thoug, do reach us on Live chat for further investigations.


    Have a good one,

    Raul

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