Volte SIM not working

Mohand K.

Similar to another user, I received an email asking me to order a new sim card, however when I click in the link and enter my fizz session, a message saying that I’m not eligible for a new card appears in my screen. What should I do?

Whizz

Hello @Mohand K. ,

Sorry to hear about the situation encountered.

Please try to make the order from another device/ browser , via Incognito mode especially.

If by any chance you encounter the same issue, do contact us on Live chat : https://fizz.ca/en/support to possibly open a ticket to address the issue.

Have a good one,

Raul

Jess_i88b6

You should contact the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

• Whatsapp: (438) 393-5814

• By private message on Twitter: https://mobile.twitter.com/fizz_ca

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