LTE connection reset constantly after inserting new v2 SIM card

Adrian P. #2419

LTE connection reset constantly after inserting new v2 SIM card, is there a solution?? I have no internet data and I can't text or call....

Whizz

Hello Adrian P. #2419,

Sorry to hear about the situation encountered!

If the issue still persists, please, reach out to us on the live chat so we can properly assist you with this. We might have to create a ticket, so before doing that, please reboot your phone, reset your phone's network settings and as a last resort insert the sim into another phone to see if your services are restored.

This FAQ page might also help you with more information: https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only, and to contact us on the live chat access this faq page and click on the question mark on the bottom right, and select chat.

We remain at your disposal, please, keep us updated.

-Ionut 

Jess_i88b6

Hi Adrian

Please check the APN configuration https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Try to reset the network settings, beware, you will erase the wifi and Bluetooth too.

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