transfer request

ukwiza
ukwiza Posts: 2 ✭✭
edited August 2022 in Welcome and join

Hi! this is Emmanuel, I have moved in 2-38 Charlevoix, Gatineau today and would like to reactivate the internet service that was being used by my landlord. What do I need to do?

Best Answer

  • Whizz
    Whizz Posts: 18,431 admin
    Answer ✓

    Hello ukwiza,

    Thank you for being part of the Fizz community!
    If I understand well, you want to reactivate the plan that your current landlord used before you moved at the address?
    If so, please note that the best is to keep each account individual, not to share it with other people. Also, the plans can't be be transferred from 1 account to another, as you can see in this FAQ: https://fizz.ca/en/faq/it-possible-transfer-my-plan-another-account

    The best will be to create your own Fizz plan and make a new subscription. Once you logged in your account, all you have to do is to click at: My plans -> Create a new plan -> Add your current address -> Select the speed and the day when you want the services to start. In that day a technician will visit you and bring you the modem.
    You can find more information in this FAQ: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet .
    Also, please note that since we are a prepaid services, the first payment will be made when you set the order, however the countdown of your first cycle will start once your internet will be installed.

    I wish you a great day,
    -Georgian, Fizz team

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