no data added this month?
I was charged on my credit card but no data was added to my account... !!!
Fizz have changed their data plan so I had to switch since the 2GB I not available anymore. I have selected the 3GB data plan instead, but I got 0 GB this month and my credit card was charged!!!!
Best Answer
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Hello Marie-Pier A. #31917,
Sorry to hear about the situation!
I've noticed there was a ticket created for the situation, and that following the resolution of the ticket the issue has been resolved. It's best to contact us directly on our communication channels, preferably on the live chat so we can assist you with this as soon as we can.
If there's anything else we can do for you, we remain at your disposal.
Have a wonderful day, and take care!
-Ionut0
Answers
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First, even if a package is no longer offered, you can keep it, just don't touch anything!
Also, your billing will be done 72 hours before the renewal of your plan. It is therefore normal that your credit card is charged before the data appears in your account.
Go here to learn more about billing cycle :
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