where's my sim. no order history and no longer eligible to order another one.

Phillip F.

hi I order a new sim last week because I received an email and since then my phone no longer works. I checked my order history and I don't see my new sim order and the link in the email no longer works. please help.

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2635660/wheres-my-sim-no-order-history-and-no-longer-eligible-to-order-another-one

Hi

Have you tried restarting your phone?

Is your phone connect to Fizz network? Does calling work? What about text and data?

If you are outside of Quebec/Ottawa, make sure to enable the roaming option on your phone to use data.

Do know that you can check the data availability of your mobile plan at any time. To see the details of your mobile data along with expiry dates, go to your account here https://zone.fizz.ca/dce/customer-ui-prod/#/account/plan and click on USAGE.

1. Go to My Plans in your Fizz account.
2. Under the plan you wish to view (if you have more than one) click on See usage.
3. This will open the Usage screen, which lists all your gifts, Add-Ons, Rollovers, etc. The blue arrow will tell you which data bucket you are currently using. On the right hand side you can see how many days are left for your gifted data.

If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

When contacting customer service, you can also inquire about the order status of your new SIM card.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Whizz

Hello @Phillip F.

Sorry to hear about that!

If your phone no longer works with the new Sim card you've activated, please follow the steps provided by PF_Ref, and in case the situation persists kindly contact us on the live chat so we can assist you directly with this.

We remain at your disposal, so please keep us updated.

Have a wonderful day!

-Ionut