My Router keeps cutting

charliekhoury

My router/modem keep cutting. Wired and wifi connection.

I tried everything in the support section.

This has been going on for months.

My friends had same problem same symptoms. Tried everything until Fizz sent him a new router/modem.

Send me a new router/modem.

Fizz choice #1

Choice #2 Bell has fiber in my area at 10$ more ......

Whizz

Hello @charliekhoury ,

Sorry to hear about the situation encountered.

We verified your modem`s signals, and we might have to send a technician to your location.

But we can honor this request only if you reach us on Live chat, since we will ask you to share a few details that are not allowed to be shared here.

To reach us on Live chat , follow the details found here : https://fizz.ca/en/support

Have a good one,

Raul

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2635651/my-router-keeps-cutting

Hi

Would you kindly please unplug the coaxial cable from the coaxial outlet and the modem respectively, wait for about 30 seconds, then plug it back in the outlet first and then in the modem, then restart it?

What are the modem lights showing? You can see status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

You can also try a factory reset of the modem by using a sharp object to press on the small button in the orifice behind the modem for 10 seconds, then let the modem reboot itself and test the connection.

Other points to check:

• https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
• If it's only the wifi: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
• check your cables too, who knows if anyone played with them. Also if you have another coaxial cable than the one that you already use, it would be useful to test with it.

Here on the forum we are users. If you have already tried the troubleshooting steps, you can always chat with Fizz customer service since they can 

• verify if there is an incident or maintenance work carried out in your area affecting services.
• check your account status
• check your modem status if it works within optimal parameters, if its signals are within functioning ranges and also its history (like recent signal fluctuations for the past few days). They can check for package loss or broadcast congestion.

You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

charliekhoury

Tried everything, rebooting, band selection channel testing, trying various devices, factory resetting, tested the cable with a multimeter for damage... Nothing. 

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/comment/6645782#Comment_6645782

In this case, it's time to contact Fizz customer service for help - https://fizz.ca/en/support