I have an Internet outage after a power outage due to storm and lightning.

Payam54

I restarted modem for 4 times but there is no Internet connection.

Downstream display is Blinking.

Online and ethernet display are Off.

Power, wireless 2.4 Ghz and wireless 5 Ghz are Lit.

What should I do now?

Fizzy

Hi Payam54

Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.

Check the led status lights on the modem. If one of the 2 arrows is off or flashing, this means that you have a problem with the signal from the coaxial cable, it can be a problem in your sector. For this kind of problem, you must contact Fizz support.

More info here: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

If there is no improvement, you can try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection. Be aware that you may need to redo the modem configuration.

 

If the problem continues, you can contact customer support by chat 24/7:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

2- Any ad blockers in your browser should be disabled.

3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

4- The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz

Hello @payam54,

Sorry to hear about the situation encountered!

I've verified, and your modem is now online, with every signal being within the norms.

In case this happens again, please, contact us directly on the live chat as suggested by Fizzy above, so we can assist you directly with this.

Thank you for your understanding, have a wonderful day!

-Ionut