My modem isn’t working

Anthony2010

I’ve tried everything I cannot connect to wifi can I get a technician

Whizz

Hello Anthony2010,

I am sorry to hear about this situation.
I just verified and the WIFI network has been disabled.
Please perform a factory reset to make sure it is made properly. 
Once it's done, please set up your WIFI connection again using the Easy Connect guide.
Here you can find more information about this: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
If by any chance you still experience any issues after this, please reach our support team. 

Have a lovely day,
-Alex

Fling

Hi Anthony

Start with this simple solution that often solves the problem

1. Unplug the power cable on your Wi-Fi modem.
2. Make sure all the lights on the modem are off once you have unplugged it.
3. Wait ten (10) seconds.
4. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.

you can try some of the troubleshooting mentioned in those link

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

If you still have the problem contact Fizz support for help

Here's how to contact customer service

https://fizz.ca/en/support

In status of our services you click on Check out the services

Then you press the interrogation point (?) at the bottom right and all you have to do is choose the platform to contact them.

Chatting is the only fast and efficient method because you interact directly with customer service.

Fling

Anthony

At point 3 of the next link Check the status LEDs on your WI-FI modem

This list of the lights of your Wi-Fi modem and the different possible states:

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it