Sign in to network

WallaBee
WallaBee Posts: 3 ✭✭
edited August 2022 in My Mobile

Exact same issue as this thread https://forum.fizz.ca/en/discussion/2634718/sign-in-to-network-mobile-data

I'm a little tired of rehashing the problem, but basically the mobile internet just dropped out yesterday and i now get a notification that says "sign in to network". Full bars, not internet, despite my plan supposedly have 1.83 gb left.

I reset the APN settings, tried "Fizz EXT" (as recommended by an agent), and I even tried an old phone (Nexus 5) and experience the EXACT same issue.

Unfortunately chat support hasn't been very responsive and I'm on the edge of bailing from Fizz entirely at this point.

Best Answer

  • Whizz
    Whizz Posts: 22,377 admin
    Answer ✓

    Hello Mitchell B. #30370,
    I am sorry for the situation encountered,
    I have verified your account and I can see that a ticket was escalated in order to fix the issue.
    The ticket can be visible in your Fizz account> Overview.
    As soon as we have news, we will contact you via email with all the details.
    Thank you for your understanding!
    Have a good one!
    -Eugen

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