I got the new SIM card and nothing is working?

sam P. #21501
sam P. #21501 Posts: 1 ✭✭
edited September 2022 in My Mobile

Ever since I got this new SIM card that you guys offered to me, my lte hasn’t been working and phone calls or texts don’t work, but on the top right of my phone I see the fizz logo with the service bars all the way up so it’s as if it recognizes fizz SIM card but nothing works? Please help!

Best Answer

  • Whizz
    Whizz Posts: 20,650 admin
    Answer ✓

    Hello sam P. #21501,
    I am sorry for the situation encountered,
    I have escalated a ticket for the issue encountered with your SIM change. 
    The ticket can be visible in your Fizz account> Overview.
    As soon as we have news, we will contact you via email with all the details.
    Thank you for your understanding!
    Have a good one!


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