Travel add on
Best Answer
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Hello Simgh,
I am sorry to hear about that,
I have verified your account and I can see that you were able to use some of the minutes you bought.
Please, make sure that you have your roaming option enabled on your phone.
Restart the phone and make a test.
Also, try to call the number directly ( not from your contact list).
And, make sure you are connected to the FIZZ-EXT network while you are traveling.
If you still encounter the same issue, please reach us in private, following the steps on this FAQ: https://fizz.ca/en/faq/resolving-issues
Thank you for your understanding!
Have a good one!
-Eugen0
Answers
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Hi
Have you tried restarting your phone?
Which phone model are you using? Make sure your phone software is up to date.
If you bought a travel data addon, make sure to turn on the roaming option on your phone settings and make sure that the APN settings on your phone are correct - https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Hi
You need to put in cellular data the network selection to automatic
At the same place up need to activate roaming
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