Received a used SIM card

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Javier86
Javier86 Posts: 1 ✭✭
edited August 2022 in My Mobile

I received today the 5G SIM card, however when I tried to activate it, it says that it belongs to another user.

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  • Whizz
    Whizz Posts: 20,703 admin
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    Hello Javier86,

    Thank you for being part of the Fizz community! 
    I am sorry to hear that you encounter this error.
    Please contact us in private in order to resolve this. We are online 24/7
    You can contact us following the steps from this FAQ: https://fizz.ca/en/support
    I am counting on your understanding and I wish you a great day,

    -Georgian

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