Volte sim card activation

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sarahTrottier
sarahTrottier Posts: 1 ✭✭
edited August 2022 in My Mobile

Hi, I tried activating the new volte sim card I was sent but keep getting an error message saying that "the code you have entered has already been assigned to a member". The card itself is still inactive and my previous sim card is still working. Is there anything I can do?

I tried contacting support, but the website links were broken/unresponsive.

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  • Whizz
    Whizz Posts: 19,166 admin
    Answer ✓
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    Hello sarahTrottier,

    Thank you for being part of the Fizz community!
    Following the verification I saw that a colleague opened a ticket for the technical team yesterday, to verify the situation.
    They replied, and you can try now to change the SIM, you were informed via email also a few hours ago.
    The steps from your account will be: My plans -> Manage plan -> Change SIM Card.

    I am counting on your understanding and I wish you a great day,
    -Georgian 

Answers

  • Fling
    Fling Posts: 8,745 ✭✭
    edited August 2022
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    Hi Sarah


    For some problem whit Fizz website it might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.

    You can try using another browser such as Firefox or internet explorer or a private browser 


    If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814


    Chatting is the only fast and efficient method because you interact directly with customer service

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