Internet connection problem

Anthony2010

Hi, I cannot connect to my internet after all the possible options suggested. I've unplugged, replaced, reset, changed the password. Nothing is working please help

Whizz

Hello Anthony2010,

Thank you for being part of the Fizz community!
I verified your account and saw you contacted us yesterday in the chat, however you got disconnected.
We are online 24/7 so please contact us back whenever you can following the steps from this FAQ: https://fizz.ca/en/support for further verifications. As signals, I see they are in the normal parameters since yesterday.

I am counting on your understanding and I wish you a great day,
-Georgian

PF_Ref_D2U9A

Hi

What are the modem lights showing? You can see the expected status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it#3

Can you try electrically restart your modem, by disconnecting the power cord from the back, wait for 30 seconds and then plug it back in?

You might have to restart your devices connected to the wifi and with the ethernet cable too.

If you can't use your services after this, please contact Fizz customer service in private via chat or on social media and they will look into this further. 

Check this FAQ for more manipulations you can try: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

Fizz is 100% online. You can contact Fizz customer service by opening one of the help link already mentioned above and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

p.s. This is a public forum. Please do not publish your private information.