I had my modem delivered earlier today. I set it up, but it can't connect to the internet.

alexshadi

I have tried every option to try and get it to connect but nothing works. The only thing I can see to be an issue is that my account isn't activated online, but I had my payment last week when I booked for my modem to be dropped off.

Please help.

Whizz

Hello alexshadi,

I am sorry to hear about this situation.
I just verified and the modem is online.  
I just made some resets from my side.
Here you can also find some troubleshooting you can try: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
If the situation persists please contact our support team.

Have a lovely day,
-Alex

Fling

Hi Alex

Here you talk to users like you and Fizz doesn't answer questions on the forum

You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Chatting is the only fast and efficient method because you interact directly with customer service

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2635497/i-had-my-modem-delivered-earlier-today-i-set-it-up-but-it-cant-connect-to-the-internet

Hi

What are the modem lights showing? You can see the expected status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it#3

Can you try electrically restart your modem, by disconnecting the power cord from the back, wait for 30 seconds and then plug it back in?

You might have to restart your devices connected to the wifi and with the ethernet cable too.

If you can't use your services after this, please contact Fizz customer service in private via chat or on social media and they will look into this further. 

Check this FAQ for more manipulations you can try: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

You can contact Fizz customer service by opening one of the help link already mentioned above and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

They will surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814