My SIM Card is flagged as delivered but I did not receive it.

Luis019
Luis019 Posts: 1 ✭✭
edited August 2022 in My Mobile

Hello,

I ordered a SIM card back on the 12th, and on your website, it says the card was delivered to my apartment unit on the 13th. Nevertheless, I have not received the SIM card or was contacted by the delivery in any way. Can you look into this please? Thank you.

Best Answer

Answers

  • Fling
    Fling Posts: 9,194 ✭✭
    edited August 2022

    Hi Luis


    The support will say you to buy another one and activate it. After that you can ask for a refund for the first one


    You can contact Fizz customer service to ask your question by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814


    Chatting is the only fast and efficient method because you interact directly with customer service

  • Whizz
    Whizz Posts: 23,048 admin

    Hello Luis019 ,

    Thank you for being part of the Fizz community!
    Following the verification on your account I see that you managed to contact us in private and the situation was resolved.
    For any other questions, you can contact us anytime following the steps from this link: https://fizz.ca/en/support

    I wish you a great day,
    -Georgian

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