Activation pending in my sim card plan

Hen
Hen Posts: 1 ✭✭
edited August 2022 in My Mobile

I have a Ticket #185641 - In Progress for a almost a week

Best Answer

  • Whizz
    Whizz Posts: 23,048 admin
    Answer ✓

    Hello Hen,

    Thank you for being part of the Fizz community!

    I verified the ticket. Our technical team replied to us a few minutes ago. Based on their reply, I was able to retry now the transfer using the IMEI you provided.

    Please make sure you keep in the phone the SIM from your current provider. You will receive in it a confirmation SMS and you will have 90 minutes time to reply with YES to confirm the transfer.

    After you confirm and it will be visible in our system, in maximum 2 hours the services will be fully functional and you will be able to test everything following the steps from this FAQ: https://fizz.ca/en/faq/how-test-my-fizz-line

    I am counting on your understanding and I wish you a great day,

    -Georgian

Answers

  • Fling
    Fling Posts: 9,194 ✭✭

    Hi Hen


    Sometime tickets take much time to be solve.

    You can make a complain by going in your account -> settings -> contact forms

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