Upgrades not upgrading...

Hohly

Hi, I gave 2x 500 meg upgrades that I selected that have been "waiting activation" for several months now...

What to do ?

Thanks

Whizz

Hello Hohly,

Thank you for being part of the Fizz family!
As for the situation, I verified your account and opened a ticket for our technical team to verify and complete the activation on both 500MB upgrades.
You can verify the progress on the ticket from your Fizz account by going at: My settings -> My tickets and we will also inform you via email once the situation will be resolved.
I am counting on your understanding and wish you a great day.

-Georgian

Fling

Hi Hohly

Here you talk to users like you and Fizz doesn't answer questions on the forum. To ask them what is happening in your account follow those instructions

you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Chatting is the only fast and efficient method because you interact directly with customer service