Received email: Your SIM card must be changed.... but I am not eligible?
I received the email saying I need to change my SIM card, but when I log in, it says I am not eligible.
Best Answer
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Hello ggauthier82,
Thank you for being part of the Fizz community!
I verified your account and noticed that one of my colleagues opened a ticket for our technical team earlier, to verify why you get that error.
You can see the progress on the ticket by going in your Fizz account at: My settings -> My tickets.
Also, in the moment we will have a resolution, we will inform you via email.
I am counting on your understanding and I wish you a great day,
-Georgian0
Answers
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Hi
For some problem whit Fizz it might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.
You can try using another browser such as Firefox or internet explorer or a private browser
If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Chatting is the only fast and efficient method because you interact directly with customer service
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Hello ggauthier82,
It seems to be a general problem, because several users have reported to have the same issue like you. Just contact someone from Fizz and maybe they will be able to help you.
Best regards!
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