no reCAPTCHA prompt upon activation
I am trying to activate a new SIM card and the transaction is not going through because I've note confirmed I am not a robot via the reCAPTCHA validation. I've cleared my cache, browsing history and cookies. I've also attempted the transaction via another browser. How can I activate without reCAPTCHA or force a reCAPTCHA validation?
Best Answer
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Hello Doomination,
First of all, thank you for being part of the Fizz community!
As for the situation, if you already tested from an incognito page as well and it didn't allowed you to confirm the reCAPTCHA, please test from another devices as well (preferably a laptop or pc)
As PF_Ref_D2U9A said, you can also contact us in our live chat, Facebook, WhatsApp using the steps from this link: https://fizz.ca/en/support
You have our apologies for the delay in replying to you last time when you contacted us. I see a colleague opened a ticket to verify the situation. Once we will have a resolution from our technical team, we will inform you via email.
I am counting on your understanding and I wish you a great day,
-Georgian0
Answers
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Hi
If you are using a new Fizz account, make sure to verify/confirm your email address - https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
If you are already logged on your Fizz account, please logoff, clear your browser cache, reboot your device, and try again.
Also make sure
- no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
- to try in incognito mode
- JavaScript is enabled
- no VPN disables the rendering, some have pop-up/ad blockers
If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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This did not work. Still unable to get this final security element satisfied in order to finalize the activation of the SIM card. I've tried the chat and went from 4th in the queue to 7th...seems there is an issue there as well. I've been at this for 2 hours! I would appreciate live assistance please.
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