My wifi doesn’t work

Laura C. #34132
Laura C. #34132 Posts: 3 ✭✭
edited August 2022 in Internet

Hello, my wifi doesn’t work. I can connect to the wifi but no internet. The « 5G » & arrow button are blinking on the modem.

we’ve tried unplugging the modem without any success.


is there any way to make it work again or contact customer support ?

Best Answer

  • Whizz
    Whizz Posts: 23,878 admin
    Answer ✓

    Hello Laura C. #34132,
    I am sorry to hear that you encounter this situation,
    I have verified your account and I can see that your plan is in good standing and your internet connection is stable. There are some signals that are not within the normal parameters.
    Furthermore, I have verified your wifi connection as you mostly use devices on the WiFi and I can see that you have most of them connected to the 2.4Ghz network.
    I would advise you to try and connect your devices to 5Ghz as much as possible to avoid slower speeds and ultimately, depending on how far you are from the modem, connection loss.
    I will suggest a few troubleshooting steps: 

    Can you please, electrically restart your modem, by disconnecting the power cord from the back, wait for 30 seconds and then plug it back in?
    You might have to restart your devices connected to the Wi-Fi and with the ethernet cable too.
    Also, please disconnect the coaxial cable from the back and from the coaxial outlet, wait for 20 seconds then connect them back and make sure that it is well screwed at both ends.

    You can see more on this FAQ: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

    In case you still have this issue, please reach us in private using this link: https://fizz.ca/en/faq/resolving-issues
    Thank you for your understanding!
    Have a good one!
    -Eugen

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