How to get a modem
Hi, I had an installation today but they didn’t bring a modem. How can I get one ???
They thought I was moving but I just added an internet service at a new location on my plan. Please help!
Best Answer
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Hello Camille T. #40821,
I am sorry for the situation encountered,
I have verified your account and I can see that you managed to get help from our customer service team.
I can see that a ticket was escalated for the issue encountered.
The ticket can be visible in your Fizz account> Overview.
I kindly advise you to keep the conversation there in order to further help you.
Thank you for your understanding!
Have a good one!
-Eugen
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Answers
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Hi Camille
You subscribed to internet ?
You need to reschedule an appointment but your situation is unique, he didn't bring the modem. Ask support why
you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Chatting is the only fast and efficient method because you interact directly with customer service
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Hi
Please logon your Fizz account to check that you do indeed have 2 internet plans. And that you did not accidentally schedule a move instead.
For this issue, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-addressand simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
They will surely be able to help you.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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